Services

Service Appointment Scheduling Services

When coupled with the Xtime shop loading system, Customer Traac's professional call center can take your service department appointments. Why have someone else take your appointments? Think customer satisfaction. Gone are the days of customers frustrated by long hold times or unanswered phones along with hurried service advisors unable to spend "quality time" with your customers because of constant phone interruptions.

Our customers have also experienced gains of up to .5 hr per RO along with significant gains in customer effective labor rate just by letting us do their appointment scheduling! Dealerships are experiencing returns of up to 10 times on their investment utilizing this product!

Cost Effective

  •  We staff to accommodate your peak times and peak seasons
  •  Your monthly expense fluctuates with demand, you only pay for what you need
  •  Service advisors should do what you hired them to do...sell services
  •  This is our core competency

Increased Sales

  •  You control the number of hours to sell every day, not your service advisors
  •  300% Rule - Present 100% of the products, 100% of the time to 100% of the customers
  •  We present a monthly "special" as part of our process, in some cases it pays for our service
  •  The "morning rush" is controlled and business is not lost due to unanswered phones
  •  Service consultant attitude is improved due to less stress
  •  Adding advisor "face time" to the customer experience increases sales

Increased CSI

  •  The service consultant spends uninterrupted time with the customer upon arrival
  •  Customers experience consistency and control from the appointment through write-up
  •  Hold times for appointments are virtually eliminated...98% answered on the first ring
  •  The service consultant is freed to perform an active delivery with every customer

Improved Data Management

  •  Our agents verify customer contact information during every call
  •  Email is collected for appointment confirmation and for reminders

Service Reminder Programs

Customer Traac provides tracking and reminder programs that are effective, cost conscience and result driven. By using a combination of e-mail, direct mail, and outbound reminder phone calls, Customer Traac effectively communicates information to your customers in the way that is best for them.

All of Customer Traac reminders are customized to your specifications. Customer Traac also works with manufacturers co-op programs to design reminders that qualify for co-op reimbursement. As an added value we can incorporate tire condition, brake condition, and declined labor operation codes into the reminders and bring your customers an added level of information at no additional charge!

Would you like to do something different from the competition? Incorporate Customer Traac's unique customer rewards point program into your reminders. Customers are rewarded with coupons that can be redeemed for your products and services...the more they spend the more you earn!

What good is a reminder program without accurate reporting of the results? Customer Traac provides scheduled monthly reporting so together we can make changes and get the results you need to be successful.

Sales and Service Follow Up

We offer timely follow-up programs to fit your needs. By surveying customers through a combination of e-mail and direct outbound phone follow-up, Customer Traac partners with you to offer real solutions for tough CSI issues. You can choose from e-mail or custom website reporting or on-site live monthly reviews with one of our experienced consultants.

Once the results are in it doesn't stop there. Customer Traac is there with a wealth of information gathered through years of client contact to help you make changes for the long term improvement of your business.

Customer Traac brings you solutions, not just numbers!

Direct Mail Campaigns

We do direct mail campaigns. More information coming soon!

Email Campaigns

Need an email campaign done? More information coming soon!

Fixed Ops and BDC Consulting

We work with some of the best dealers in the country and want to share what we've learned with you. More information coming soon!

Mystery Shopping

Want to know how your staff works with your customers and potentiall customers? Our mystery shops can tell you. More information coming soon!